Customer Care

Customer Care

How Comenity is raising the bar

Award-Winning Customer Care

Award-Winning Customer Care

Every time you connect with us, we’re working harder than ever to make sure your experience is a positive one. Across the country, our award-winning Care Center representatives are trained to be knowledgeable — and they’re eager to help.

Providing each of our 50 million cardmembers with the highest standards of service is the most important thing we do.

To make sure we’re offering the level of service you deserve and expect, each of our Care Centers is measured against best practices for call quality and customer satisfaction. We’re proud to say that our Care Centers are in the top 5% of all US call centers in the credit card industry, and they’ve been certified as Centers of Excellence a record-setting 12 times — more than any other financial service company.

Award-Winning Customer Care