Resources

Your account, simplified.

Find all the features, benefits, and resources you need to manage your account.

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Account Features

We know credit can sometimes be intimidating. We want to help you understand exactly how your account works, and how to make the best decision for you.

Every credit program offered by Comenity's banks comes with unique benefits and exclusive offers. No matter which cards you carry, you'll receive the following:

  • Peace of mind. Every Comenity account is protected. If there's an unauthorized charge on your account, we'll investigate and make sure it’s quickly cleared. We monitor all accounts regularly, and will notify you of any suspicious activity.
  • Free replacement cards, in a snap. If you lose your credit card, call customer care immediately. To prevent fraudulent activity, we'll put a hold on the account and send you a replacement card within 48 hours, at no cost.
  • Payment options that fit your life. Paying your bill shouldn't be a hassle. You can submit your payment via mail, phone, online, and in many cases, right at the store.
  • Online Account Center. Pay your bill, view statements, and update personal information and much more from your computer, tablet or smartphone

Have questions about your account? Visit our FAQ page or find the customer care phone number for your account here.

To make life easier, we offer a few different payment methods: online, in store, by phone or by mail — just choose the one that's best for you. Your updated minimum payment due is listed on each billing statement. Please allow time for delivery and processing as noted below to be sure we'll receive your payment on time. 

Online. It's secure. It's convenient. And best of all it's free.

  • To make a payment online, find your Account Center here. If it's your first time using Account Center, you'll need your account number to register for 24/7 online access and manage your account online. 
  • Schedule online payments up to 30 days before your bill is due; payments will automatically be debited from your checking account on the date you select.
  • All online payments submitted before 8 p.m. EST can be posted to your account on that same day, unless you select another posting date.

In store. You may be able to drop off your payment in a store near you, and have it applied to your account on the same day. Check the back of your billing statement to see if in-store payments are available for your account.

By mail. Send your payment and payment coupon in the envelope that came with your billing statement. We recommend allowing a week for the payment to arrive. 

By phone. Easily pay your bill over the phone by calling the customer care line for your credit card. You can find the customer care phone number for your account here.

Need to rush a payment? If you need your payment credited to your account today, you may pay online or call us at the phone number listed on the back of your billing statement or credit card prior to 8 p.m. EST. Please note that a fee applies to same-day payments made with a customer care representative over the phone.

Have questions about your account? Visit our FAQ page or find the customer care phone number for your account here.

With your online Account Center, you’ve got 24/7 access to your credit card account anywhere, anytime, from any device. Once you register, you will have the ability to:

  • Make a payment
  • Manage payments and account settings
  • Update your stored personal information
  • Choose paperless billing
  • Add an authorized buyer
  • Request a credit limit increase
  • Check current balance
  • See available credit amount
  • View current and past transactions
  • View current and past statements
  • View scheduled and past payments
  • Ask a question through the secure message center

Still need to register for your own online Account Center? Search here and get started today!

Have questions about your account? Visit our FAQ page or find the customer care phone number for your account here.

Understanding Your Billing Statement
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Keeping You Secure

At Comenity, we care about your security, and we're committed to maintaining your trust.

Every account managed by Comenity comes with the following account safety features:

 

  • Protected purchases. If there's an unauthorized charge on your account, you're not responsible for paying it. We'll investigate, and make sure any unauthorized charge is quickly cleared from your account. Please call us immediately if you lose your card, or if you see any unauthorized charges on your account. 
  • Unusual activity alerts. We monitor our accounts regularly, and we'll notify you via phone or mail of any suspicious activity.
  • A secure application process. Your application is securely encrypted with state-of-the-art Secure Socket Layer (SSL) software. It's just one more way we work hard to keep your confidence.
  • Free card replacement. If your card is lost or stolen, we'll immediately issue a new card at no cost to you. 
  • A secure online account center. We ask you to create a unique user name and password when you register for online Account Center access, encrypt your personal information, require additional verification before giving you access from a new device, disconnect your connection after 15 minutes of inactivity, and send you email alerts when certain changes are made to your profile.

We help you shop with peace-of-mind confidence, by covering you from any unauthorized transactions. Here are some tips to keep your account even safer from credit card fraud and identity theft:

  • Sign your credit card right when you get it and store it in a safe place.
  • Update your personal profile on your online Account Center whenever there's a change, such as a new mailing address.
  • Go paperless to reduce the chance of mail fraud. Shred any paper documents containing personal or financial information.
  • Never use unsecured email or unsecured public Wi-Fi hotspots to send personal information, including your Social Security or credit card number. Instead, only connect to trusted networks or virtual private networks (VPNs).
  • Contact us right away if you see any unauthorized charges on your account.

Have questions about your account? Visit our FAQ page or find the customer care phone number for your account here

Financial Privacy
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Financial Education

Making smart, well-informed decisions is the key to financial freedom. We want to enhance your shopping experiences with these great tips.