About

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What We Do

What We Do

Our credit programs are all about you.

We work with hundreds of well-known and much-loved companies to offer their customers — customers just like you — credit programs that connect loyal shoppers to the brands they love. Today more than 50 million cardmembers hold an account with one of our banks.

Comenity Bank and Comenity Capital Bank have been connecting customers to the brands they love for more than 30 years.

We design our credit programs to be safe, understandable and easy to use. And we want your experience to be a good one.

What We Do
Customer Care

Customer Care

We’re raising the bar.

Every time you connect with us, we’re working harder than ever to make sure your experience is a positive one. Across the country, our award-winning Care Center representatives are trained to be knowledgeable — and they’re eager to help.

Providing each of our 50 million cardmembers with the highest standards of service is the most important thing we do.

To make sure we’re offering the level of service you deserve and expect, each of our Care Centers is measured against best practices for call quality and customer satisfaction. We’re proud to say that our Care Centers are in the top 5% of all US call centers in the credit card industry, and they’ve been certified as Centers of Excellence a record-setting 12 times — more than any other financial service company.

Customer Care
Giving Back

Giving Back

At Comenity, we believe it's essential to give back to the communities where we live and work — in fact, giving back is one of our core values. Our associates contribute their time, talents and resources to our communities across the country, making a true difference. We partner with a number of organizations, to give back in the three core areas:

  • Supporting the well-being of children
  • Improving education and financial literacy
  • Increasing access to healthy food for the hungry

In the past four years, Comenity has contributed more than $2.6 million in grants which benefit organizations that are committed to numerous charitable efforts: providing access to affordable housing to individuals with low and moderate income; providing individuals and families with financial-literacy education, awareness and training; community development initiatives; and supporting job creation and retention through small businesses and entrepreneurship.

Giving Back